18 Spokes Joins Forces with Reply Botz to Redefine AI Helpdesk Solutions

We have some exciting news to share—18 Spokes is officially merging with Reply Botz, combining our expertise and technology to create a more powerful, unified AI Helpdesk platform for businesses of all sizes.

Why This Merger?

Over the past year, we’ve noticed a major trend in the adoption of our AI support systems. While 18 Spokes was originally built for the cycling industry, demand from other sectors has surged. By joining with Reply Botz, we’re able to serve a much broader range of businesses, bringing the very best of our automation technology to organizations eager for efficient, AI-powered support.

This strategic move empowers us to:

• Accelerate development and roll out new features faster

• Serve new industries while maintaining specialized cycling support

• Invest more resources into innovation and customer service

• Ensure our clients always have access to the latest tools and enhancements

What Does This Mean for Current 18 Spokes Clients?

Rest assured—your service and support will continue without interruption. All existing cycling-specific tools, integrations, and account features will remain available as you transition seamlessly into the Reply Botz platform. We’re deeply committed to supporting bike shops and cycling businesses and will continue to develop dedicated solutions for your unique needs.

Your Benefits:

• Uninterrupted service and access to trusted cycling tools

• Seamless migration to Reply Botz with expert guidance

• Faster feature releases and updates

• Expanded support backed by a growing, innovative team

Looking Ahead

This merger is about building something greater—combining our strengths to deliver better outcomes for every client. Whether you’re a loyal cycling industry partner or a new business exploring AI automation, you’ll benefit from a more robust helpdesk system, smarter bots, and responsive support.

We’re grateful for the trust you’ve placed in 18 Spokes and are excited to welcome you to Reply Botz. Our mission remains the same: streamline customer support, save you time, and help your business grow.

If you have questions about the transition or want to learn more, our team is ready to help. Stay tuned for updates—there’s more innovation coming your way!

Thank You for Joining Us—The Future Is Bright With Reply Botz!