Plans That Scale
We have plans that are built to scale with your business. Start where you are now, and upgrade seamlessly & instantly as you grow.
Unmanaged Plans & Pricing
Swipe or use the arrows to browse. Toggle between monthly and annual billing.
Fully Managed Plans & Pricing
Let us build, train, tune, and maintain your entire helpdesk.
Reply Botz takes care of everything—including onboarding, settings, AI upgrades, metrics reviews, and quarterly Guaranteed Gains assessments.
Pro
$5000/yr (2 months free)- $500 Setup Fee (one-time)
- 500k Messages/mo
- 50 Agents
- 500 Voice Minutes/mo
- Voice minutes Overage $0.18/min
- Priority Support
- Guaranteed Gains Program
- Dedicated Account Manager
- Quarterly Strategy Call
Enterprise
$12,500/yr (2 Months Free)- $1500 Setup Fee (one-time)
- 1 miilion Messages/mo
- 1500 Voice Minutes/mo
- Voice minutes Overage $0.16/min
- Unlimited Agents
- Priority Support
- Guaranteed Gains Program
- Dedicated Account Manager
- Quarterly Strategy Call
| Feature | DIY / Self-Managed | Fully Managed Pro/Enterprise |
|---|---|---|
| Setup/Onboarding | Do it yourself or Addon | We do it for you |
| AI Chat & Voice | Yes | Yes |
| Ticket/Email Agents | Yes | Yes |
| Knowledge Base | Yes | Yes |
| Training Updates | You update or Addon | We update (including retraining) |
| Integrations | Standard* | Custom, done-for-you |
| Metrics Review | DIY reports | Quarterly review + consult |
| Support | Standard email/chat | Dedicated manager, priority/VIP |
| Guaranteed Gains Program | No | Yes |
| Best For | Small/medium businesses | Medium/large/enterprise teams |
Note: Both Managed plans include hands-off setup, ongoing training, and quarterly result reviews. Guaranteed Gains available only for Managed Pro/Enterprise.
FAQ
What is the difference between managed and unmanaged?
Managed plans include expert onboarding, ongoing maintenance, and hands-off support—Reply Botz sets up, trains, and regularly optimizes your helpdesk system for you. Managed plans also feature our Guaranteed Gains program, providing quarterly performance reviews and measurable result guarantees. Unmanaged (self-managed) plans give you direct control: you handle setup, updates, and management yourself, with access to our platform’s features but without the Guaranteed Gains benefit.
What is the Guaranteed Gains Program?
The Guaranteed Gains Program is our quarterly performance guarantee for managed clients. If we don’t meet or exceed the measurable support improvements we set together, you receive a service credit or refund for that quarter—no risk, guaranteed results.
Learn More
What is included in the setup fee for managed plans?
The setup fee covers onboarding, platform configuration, agent and voice training, knowledge base import, integrations (like Twilio), and your initial Guaranteed Gains baseline review.
Can I switch from a self-managed to a managed plan?
Yes! You can upgrade to a managed plan at any time. Our team will handle the transition, including onboarding and any needed data migration.
Are voice agent minutes included?
Yes, every managed plan comes with bundled voice agent minutes each month. Additional usage is billed at a simple per-minute rate.
Can I use my own support agents and branding?
All managed plans include full white-label. For unmanaged plans, we offer a white label addon.
White-label allows you to brand your AI tools to match your brand.
How does billing work for overages or extra usage?
If your usage exceeds the monthly plan limits (messages or voice minutes), overages are calculated and billed monthly at published rates. You’ll always receive clear usage reports.
Is there a minimum contract for managed plans?
Managed plans require a minimum three-month commitment and setup fee. Annual plans offer discounted rates and priority onboarding.