Guaranteed Gains
The Guaranteed Gains Program is Reply Botz’s exclusive quarterly performance promise for managed helpdesk clients. We set measurable support improvement goals with you—if we don’t achieve them, you get a service credit or refund. No risk. All results.
How It Works
Personalized Baseline
Before launch, we benchmark your current support metrics: ticket volume, response time, satisfaction scores, and more.
Set Minimum Results
Together, we define realistic improvement goals based on your business needs and historical data.
Quarterly Review
Every 90 days, we review results against your goals and share a detailed report.
Guarantee Activation
If your Minimum Results aren’t met, you automatically receive a service credit for that quarter or can request a refund.
Whats Included?
Baseline metrics assessment and onboarding
Fully managed helpdesk setup and ongoing optimization
Quarterly reports and metrics reviews
Priority support and proactive improvements
Service credits or refunds if goals aren’t met
Who Is Eligible?
Managed Pro and Enterprise clients
Must provide at least 6 months of historical support data, or complete a baseline period after onboarding
Clients must keep systems live and participate in regular reviews
Typical Minimum Results
Faster ticket response and resolution
Time/cost savings for your team
Improved satisfaction (CSAT/NPS scores)
Reduced ticket backlog or escalation rate
FAQ
How are my goals set?
We review your helpdesk history and pick 1–3 critical support metrics to improve. Every target is achievable and tailored to your business.
What happens if results aren’t met?
You’ll receive a service credit for that quarter’s fee automatically. If preferred, you may request a refund instead.
Does the guarantee expire?
No—the program applies for every managed quarter, as long as you meet eligibility.
Can I enroll if I don’t have historical metrics?
Yes! We’ll run a baseline phase, then activate Guaranteed Gains once enough data is collected.
How often are results reviewed?
Quarterly (every 90 days), with a personal progress report and action plan.