Improve Support Efficiency with Innovative Tools
Manage all conversations and users in a shared area, and forget everything else. From here on out, it’s just you and the customer – happily connected by Reply Botz. Ready to get started?
AI Chat Agents
Impress customers with AI chat agents that can answer virtually any question about your business, but are smart enough to hand off to a human when they can’t.
Want to see it in action? Just click the chat icon on the bottom right and ask any questions about Reply Botz!
Effortless Knowledge Base
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base that virtually writes itself. Create articles based on common customer questions and problems.
Tickets
Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website. AI handles most tickets and gets a human involved when needed.
AI Voice Agents
Not all customers want to type a message or even visit your website! Our human sounding AI Voice agents can take the call 24/7. Voice agents can be embedded on your website, or routed to a virtual phone number.
Want to see it in action? Click the Start A Call button in the bottom left corner to start a call now.
Apps
Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in Support Board. Save time with communication that happens in one place. Need a custom integration? We have you covered with more than 500 possible integrations.
Easy WordPress Integration
Download the Reply Botz plugin and easily integrate with WordPress and WooCommerce.
Saved Replies
Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won’t have to type the same messages over and over. You can also save Rich Messages and custom content.
Departments
Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
Real-time Queue
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
Routing and Agent Assignment
Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.
Email Piping
Use piping to reply to user messages from your email inbox and convert emails to chats. Users can reply to agents by email as well! No server setup needed—just enter your IMAP/POP3 details!
Message Editor
Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.
Translations in Real-Time
Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.
Smart Reply
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user’s language from both OpenAI and Dialogflow.
Message Rewriting
Rewrite and improve your messages instantly with our one-click rewriting feature powered by OpenAI! Effortlessly send friendly and professional messages with ease!
Reports
- Daily conversations
- Missed conversations
- Average conversations time
- Registrations count
- Subscribe and follow-up reports
- Daily visitors
- Daily leads
- Daily users
- Articles searches and views
- Browsers and operating systems
- Agents ratings
- Agents response time
- Average agent conversations time
- Countries and languages
- More available and more are coming!